Returns & How to return

We fundamentally believe you will be thrilled with the products you purchase from the JapanDyno Store. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For returns, you may return the original undamaged item with its included accessories, you must ship it back within 10 days of date of arrival for a voucher/Store credit. Please contact us before you return anything.

Please note the following:

The following products are not eligible for return: Voucher or Gift Cards.

I have received a faulty item, what do i do?

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

The most important thing that we do is delivering what you ordered and paid for. If something ever goes wrong, which occasionally it does, then fixing the problem becomes the most important thing we do!

How to Return

Please contact us before you return anything.
Email: JapanDyno@gmail.com